FAQ
Shipping, Rates & Delivery
1. What are your shipping rates and delivery timeframes?
We offer Free Shipping on all orders over $59. For orders under $59, a flat-rate shipping fee of just $5 applies. All regions share the same uniform delivery standards taking 7–15 business days after a 1–3 business day dispatch.
2. How can I track my package?
Once dispatched, tracking codes are automatically emailed. You can monitor your shipment anytime on our Track Order page.
Customs Duties & Order Management
1. Will I incur any extra import taxes or customs duties?
No, packages are structured so that customers do not pay additional import duties upon arrival. What you see at checkout is final.
2. Can I modify/cancel my order or add shipping insurance?
To protect against transit issues, you can optionally select our shipping protection & return guarantee (3% of order total) at checkout. For urgent order changes or cancellations, please reach out within 12 hours of purchase.
Gear Sizing & Care Guide
1. How do your jerseys fit and how should I wash them?
Our jerseys feature a standard athletic cut (size up if layering over hoodies). For care, machine wash cold on a gentle cycle inside out, and hang dry to protect details.
Returns & Exchanges Policy
What are your return rules, fees, and exemptions?
We accept returns within 30 days of delivery for unwashed, unworn items in original condition. Return shipping fees are covered if you purchased our 3% checkout protection; otherwise, return shipping is paid by the customer.
Please note: Custom-printed jerseys are excluded from unconditional returns and are non-returnable unless there is a verifiable manufacturing defect. Returns are strictly limited to issues arising from our responsibility; non-fault personal reasons are not eligible.
Payment & Checkout
1. What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as secure online checkout options available in your region at the final payment step.
2. Is my payment secure?
Yes, absolutely. Our checkout system uses advanced SSL encryption to ensure your personal and financial information remains entirely private and protected.
Jersey Quality & Craftsmanship
1. What materials are used in your baseball jerseys?
Our jerseys are crafted from high-performance, breathable performance-mesh polyester designed to wick moisture, offer lightweight durability, and provide all-day game-day comfort.
2. Are the names and numbers tackle-twill stitched or printed?
Depending on the specific tier and style selected, team names, player numbers, and logos feature durable high-density tackle-twill embroidery or premium heat-pressed graphics engineered to resist peeling and fading.
Orders, Promos & Support
1. How can I apply a discount code or coupon?
You can enter your promo code or coupon at the checkout page in the designated "Discount Code" box before completing your payment. The total will automatically update.
2. What should I do if my tracking number is not updating?
Package tracking updates may take 2–4 business days to appear online after the initial dispatch, especially while passing through international sorting hubs. Rest assured your package is on the way!
Wholesale & Custom Team Orders
Do you offer group discounts for fan clubs or local baseball teams?
Yes! We support bulk and custom team orders for fan clubs, leagues, and groups. Please reach out through our Contact Us page with your requirements for special group pricing.
Still Have Questions?
If you couldn't find what you were looking for, our support team is always standing by.
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